Refunds & Returns

Last updated: August 2026.

Cancelling an order

You can cancel an order at any time before it ships. Most orders leave us within 24 hours, so if you have paid and need to change or cancel, email us at theteam@magneticscreens.mx within 12 hours of ordering. A 12.5% service and processing fee applies to a cancellation once payment has been taken. After packing and shipping have started an order can no longer be cancelled, and the return terms below apply instead.

Returning a screen within 15 days

You can return a product within 15 days of purchase for an exchange or a refund. This covers changing your mind, finding a better price, ordering the wrong item, a screen that does not fit, or simply no longer needing it. For those reasons a non-refundable charge of $695 per order applies, which covers the original packing and handling, and you pay the cost of shipping the goods back to the warehouse the parcel came from.

To be eligible, the product must have been bought within the last 15 days, be in its original packaging, and be accompanied by the receipt, order confirmation or other proof of purchase from this website. We cannot accept returns of items bought from third-party retailers.

If something is faulty, damaged or not what you ordered

This is different from changing your mind and the charges above do not apply. If a screen arrives damaged, has parts missing, or is not the item you ordered, tell us straight away and we will put it right at no cost to you. Consumer sales in Mexico are governed by the Ley Federal de Protección al Consumidor, and nothing in this policy takes away rights that law gives you.

What you get back and when

We refund to the payment method you used, so a card refund returns to that card and a PayPal payment returns to that PayPal account. Refunds are processed 24 to 48 hours after the returned item reaches us. If you would rather hold the amount as credit against a future purchase, ask us and we will do that instead.

How to start a return

Email theteam@magneticscreens.mx with your order number and what you would like to do. We will confirm the return address before you send anything back, because the warehouse your parcel shipped from is the one it needs to return to.

If we cannot resolve it

Please contact us first, because almost everything is quicker to fix directly. If we cannot reach an agreement, consumer complaints in Mexico are handled by the Procuraduría Federal del Consumidor, PROFECO, at profeco.gob.mx.